Salons, barbers and clinics
Appointments are lost when the phone is in a drawer, and the cancelled slot is never offered again. The owner rebuilds next week's rota in the evening instead.
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The problems in this industry
No-shows, with no reminder and no deposit.
The client forgets, and the slot is found empty after the appointment time has passed.
Cost, worked example: 4 no-shows a week at €45 is €180 a week, about €9,000 a year.
Adelante: sends reminders, asks for a deposit where you choose, and offers cancelled slots again.
Calls missed while the hands are busy.
Everyone is mid-appointment, the phone rings out, and the caller books somewhere that picked up.
Cost, worked example: €8,000 to €20,000 a year in appointments protected, depending on your volume.
Adelante: answers calls and messages while the team is with clients, and books the slot.
The evenings go on the rota and the reviews.
Rotas rebuilt from a WhatsApp thread, and a one-star review left unanswered for a week.
Cost, worked example: 5 to 8 hours a week of owner time, before any cash is counted.
Adelante: plans rotas from bookings, swaps by message, and drafts a reply to every review.
Worked examples with the assumptions shown. Not client results.
How Adelante resolves it
A Friday client doesn't show. Two more calls go unanswered while the team is with clients. At closing time the owner rebuilds the next week's rota from a WhatsApp thread.
Your numbers
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