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Bars, restaurants and chiringuitos

Saturday, 21:30. The phone rings eleven times. Nobody picks up.

During service, calls and messages go unanswered, and no-shows leave the best tables empty. The money is lost in the hour when nobody can reply.

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Bar and chiringuito team at work, smiling
Bars, restaurants and chiringuitos

The problems in this industry

Three leaks that happen during service.

Calls and DMs go unanswered while the room is full.

The team is serving. The phone rings, the DMs pile up, and the guest books somewhere that answered first.

Cost, worked example: 3 tables of 8 lost on one Saturday at €40 a head is €960. Over 30 busy weekends, about €29,000 a year.

Adelante: replies in the guest's language within five minutes, takes the booking, and holds the table.

No-shows leave the best tables empty.

No reminder, no deposit, no waitlist. The empty chair is found after service, when it can no longer be sold.

Cost, worked example: 4 no-shows a week at €45 is €180 a week, about €9,000 a year.

Adelante: sends reminders, asks for a deposit where you choose, and offers freed tables to the waitlist.

Stock, waste and reviews go unchecked.

Ordering from memory, waste found too late, and one-star reviews sitting unanswered until the next week.

Cost: not priced in the figures above. Waste and reputation are shown in your audit, using your own numbers.

Adelante: tracks usage against what you sell, flags waste, and drafts a reply for every review.

Worked examples with the assumptions shown. Not client results.

How Adelante resolves it

One enquiry, followed from first message to seated guest.

1. Enquiry arrivesWhatsApp, web form or DM, at any hour.
2. Reply in five minutesIn the guest's language, with your menu and opening times.
3. Table held or waitlistChecked against your availability, booked or offered the next slot.
4. Reminder and depositThe guest is reminded, so the chair is not left empty.
A typical Saturday in this kind of venue

The team serves, and the owner answers Instagram at 1am.

Two large groups message during service and get no reply. The fish invoice arrives above the agreed price. A booking doesn't show, and the table stays empty all evening.

  • Every enquiry answered, day or nightCalls and messages answered during service, in any language.
  • Fewer no-showsReminders and deposits that run without staff.
  • Know where every euro goesSupplier invoices checked against agreed prices.
  • Reviews answered, reputation upA drafted reply for every review, ready to approve.

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